Due to high demand for home shopping around Christmas holidays and the ongoing strikes, our couriers are reporting delays. The above times are estimates, and sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays and delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc). Orders delay due to held by custom is beyond our control.
As all orders are currently shipping from the UK or NI depending where the stocks are, you may be subject to additional import fees upon delivery.
USA – All orders above US $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
European Union* - The countries listed below are shipped by UPS and duties and taxes included.
Including: Austria, Belgium, Czech, Denmark, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania.
Except: Cyprus, Malta
Rest of Europe - As of 23rd August 2022, when purchasing from a country in Europe(except the countries listed above , any customs or import duties are charged once the parcel reaches their destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items.
You do not have to pay the GST on the following goods that are imported into Canada by mail:
- goods worth CAN$20 or less; and
- gifts from family members or friends who live abroad when the worth is CAN$60 or less.
The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee will be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
I haven’t received a confirmation email.
Please check your spam/junk folders. If you still haven't received it, contact us us at email@example.com with you name, address and order number. We will get back to you within 2 working days.
My tracking number isn’t working.
Please allow 1 working day for your tracking number and information to be updated to the couriers' system. If it is still not working, please contact firstname.lastname@example.org with your name, address and order number. We will get back to you within 2 working days.
My tracking number isn’t working.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivered date stated on your tracking. Once it passes 7 days investigation time frame, our courier partners will not be able to start an investigation on the shipment.