Due to high demand for home shopping and the COVID pandemic, our couriers are reporting minor delays. The above times are estimates, and sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays and delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).
We will make every effort to dispatch the order within one working day. During busier periods it can sometimes take longer for your order to be shipped.
As all orders are currently shipping from the UK or NI depending where the stocks are, you may be subject to additional import fees upon delivery.
USA – All orders above US $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
EU - Some countries charge a duty or tax on packages imported from the UK over a certain value. If your order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as KYMFIT cannot be held responsible for any tax payments.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items.
You do not have to pay the GST on the following goods that are imported into Canada by mail:
- goods worth CAN$20 or less; and
- gifts from family members or friends who live abroad when the worth is CAN$60 or less.
The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee will be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
I haven’t received a confirmation email.
Please check your spam/junk folders. If you still haven't received it, contact us us at email@example.com with you name, address and order number. We will get back to you within 2 working days.
My tracking number isn’t working.
Please allow 1 working day for your tracking number and information to be updated to the couriers' system. If it is still not working, please contact firstname.lastname@example.org with your name, address and order number. We will get back to you within 2 working days.