What type of payments do you accept?
Our platform accept PayPal, Apple Pay, Google Pay and all major credit/debit cards!
Will my card be charged when I order?
All customers are charged when purchase & payment made successfully.
What type of currency will I be charged?
You will be charged in USD.
Can I apply more than one discount code to my order?
Unfortunately, as per our Discount Policy, only one discount code can be applied to a single order.
Why is my discount code not applied to my order?
1) Every discount code is unique, there is a specific requirement at times for discount code to be applied.
2) The discount code is only available to key in during checkout process.
The item's price has changed after I purchased, can it be applied to my order?
Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.
When I place an item in my cart or wish-list, is the item then reserved for any period of time?
Placing an item in your cart and/or wish-list does not reserve the item.
Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.
How can I remove the item from my cart or wish-list?
Item can be removed at the cart/wish-list before check-out or purchase confirmation.
How can I contact you?
For any questions, please contact us at email@example.com. We will get back to you within 48 hours.
When will my item's Tracking Number be available?
Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.
Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
My Tracking Number's status is showing "Not Found", should I be worried?
No. In some cases, Tracking Numbers could take 3-7 days to have an updated status.
Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.
How long should I wait for my item to be delivered?
All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.
Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.
There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e. blizzard, etc.
We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.
Do you have a fulfillment center in USA ?
Unfortunately, at this moment, we have to operate our fulfillment in center in United Kingdom and China to keep the cost manageable and ship worldwide . Due to this reason, we have to make a necessary compromise on shipping time.
However, we are in the midst of havin our fulfillment center to the £( pound sterling) . We sincerely ask for our customers' patience as we work to improve our fulfillment operation.
Will my order come in one package?
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.
Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Why does my item look different from the advertisement?
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
How do I cancel an item(s)/order?
Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.
What type of payments do you accept?